Privacy Policy

Effective Date: Dec 6 2024

OleeSend ("the Software Service") is a product of DS Softwares LLC ("we", "our", "us"), a company registered in Arizona, United States. We value the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you register for and use the Service, including:

Personal Information: Your email address, business name, and store links.
Customer Data: Contact information of your customers, which you may upload via file uploads, copy-paste, or CRM integrations.

We do not collect any personal information unless you voluntarily provide it to us through our website or service.

Third-Party Sign-In Services

If you sign in using Google or Facebook, we may collect limited information (such as your name and email) from these third-party services, that are only essential for the functionality of the service, subject to their own privacy policies.

2. How We Use Your Information

We use the information we collect in the following ways:

To enable you to send review requests via email and WhatsApp through integrated services like Meta and AWS SES.
To manage your account and provide customer support.
To count the number of active users and track subscription plans.

We do not use your data for any analytics or marketing purposes without your explicit consent.

Third-Party Integrations

We may engage third-party companies and individuals to support our services ("Service Providers"), deliver services on our behalf, perform tasks related to our services, or help us analyze how our services are used.

These third parties will have access to your Personal Data solely for the purpose of performing these tasks on our behalf and are required to keep this information confidential and not use it for any other purpose. We encourage you to review their terms before using these services.

3. User Rights

You have the following rights concerning your data:

Access and Deletion: You can request access to or deletion of your data stored on our servers at any time. To delete your account or data, please contact us at support@dssoftwares.net.
Third-Party Data Requests: If you wish to remove data stored by third-party services (e.g., WhatsApp, Google, etc.), you will need to make a direct request to them. We are not responsible for data managed by third parties.
Opt-Out: You may opt out of certain data processing, including marketing communications, by managing your preferences in your account settings.

4. Data Retention

We retain user data for up to 30 days after account inactivity to allow easy reactivation without data loss.
Your login details (email and password) will be stored until you request deletion of your account.
If you request data deletion, we will comply with the request promptly, and any remaining data will be removed from our systems within 30 days.

5. Security

We take the security of your personal information seriously. We use industry-standard measures to protect your data, including:

Access Control: Only authorized users can access their own data. No one can view, modify, or delete another user’s data without explicit authorization.

However, no security system is impenetrable, and we cannot guarantee the complete security of our systems. In the event of a data breach, we will notify affected users in accordance with applicable laws.

6. Cookies and Tracking

We do not use any third-party tracking or analytics cookies. We only use essential cookies for the functionality of the site, such as:

Authentication Cookies: To keep you logged in.
User Preferences: Stored in local storage or session storage to remember your settings.

You may disable cookies in your browser settings, but this could affect the functionality of the Service.

7. International Users

Our Service is accessible from anywhere in the world. However, by using the Service, you acknowledge that your data may be processed in the United States, where data protection laws may differ from those in your country of residence.

Compliance with International Laws

We are committed to complying with the General Data Protection Regulation (GDPR) for users in the European Union, and the California Consumer Privacy Act (CCPA) for users in California. As we do not currently collect personal analytics or track user behavior, compliance with these laws primarily relates to our data handling, deletion, and user rights.

For GDPR and CCPA compliance inquiries, please contact us at support@dssoftwares.net.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will delete it immediately.

If you believe we have collected information from a child, please contact us at support@dssoftwares.net.

9. Links to Other Sites

Our service may include links to third-party websites that are not operated by us. If you click on a third-party link, you will be redirected to that site. We strongly recommend that you review the privacy policy of each website you visit.

We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you via your account dashboard or email. Your continued use of the Service after any changes signifies your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can reach us at:

Email: contact@dssoftwares.net
Address: DS Softwares LLC, 914 East Broadway Road #1163, Tempe, Arizona, United States

Thank you for trusting us with your information.